Terms and Conditions

1. Acceptance of Terms: By accessing or using Ciel's website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website.

2. Eligibility and Account Responsibility: You must provide accurate, complete, and current information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

3. Product Information and Availability: We aim to present product descriptions, images, and pricing as accurately as possible. However, colors and packaging may vary slightly due to display settings or updates. All products are subject to availability, and Ciel reserves the right to limit quantities, discontinue products, or update product details at any time.

4. Pricing and Orders: Prices displayed on the website are shown in the applicable currency and may be changed at any time without prior notice. Placing an order does not guarantee acceptance. Ciel reserves the right to accept, reject, cancel, or limit any order for reasons including product availability, pricing errors, suspected fraud, or verification issues.

5. Payments: Payments must be made using the payment methods available on the website at checkout. By submitting payment details, you confirm that you are authorized to use the selected payment method. Payment processing is handled by secure third-party payment providers, and additional terms may apply to their services.

6. Shipping and Delivery: Delivery timelines are estimates and may vary depending on location, courier operations, public holidays, or unforeseen circumstances. Ciel is not responsible for delays caused by third-party shipping providers after dispatch. Customers are responsible for providing accurate delivery information.

7. Returns and Refunds: Returns, exchanges, and refunds are governed by Ciel's separate Return & Refund Policy. Please review that policy before placing an order, especially for hygiene-restricted items such as cosmetics and personal care products.

8. Promotions, Discount Codes, and Bundles: Promotional offers, discount codes, bundles, and free gifts are subject to specific terms, eligibility conditions, validity periods, and stock availability. Ciel reserves the right to modify or withdraw promotions at any time. Promotions may not be combined unless explicitly stated.

9. Intellectual Property and Website Use: All website content, including text, images, graphics, logos, product names, designs, and other materials, is owned by or licensed to Ciel and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, scrape, or commercially exploit any content without prior written permission.

10. Limitation of Liability and Changes to Terms: To the maximum extent permitted by law, Ciel shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or products. Ciel reserves the right to update or modify these Terms and Conditions at any time, and changes become effective upon posting on the website.

11. Governing Law and Dispute Resolution: These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the country in which Ciel operates the relevant website/storefront, without prejudice to any mandatory consumer protection rights. In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through customer support before pursuing any legal remedies.

12. Contact Information: If you have any questions about these Terms and Conditions, orders, or your rights as a customer, please contact Ciel customer service through the Contact Us page or the official contact channels listed on the website.

By using Ciel's website and placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as Ciel's Privacy Policy and Return & Refund Policy. These Terms do not limit any mandatory consumer rights available under applicable law.