Consumer Rights
Last updated: February 20, 2026
Ciel Pharma is committed to treating every customer fairly, transparently, and respectfully. The following rights explain what you can expect when shopping with us on our Egypt store.
1. Right to Product Transparency
You have the right to clear product information, including key ingredients, usage instructions, and warnings for cosmetic products.
2. Right to Safe and Authentic Products
You have the right to receive authentic products that are stored, handled, and delivered according to standard cosmetic safety requirements.
3. Right to Fair Pricing
You have the right to see accurate prices, discounts, and shipping charges before checkout, without hidden fees.
4. Right to Order Confirmation and Delivery Updates
You have the right to receive confirmation of your order and updates related to payment, shipment, and delivery status, where available.
5. Right to Return and Refund Support
You have the right to request return, exchange, or refund support according to our Return & Refund Policy, including support in cases of damaged or incorrect items.
6. Right to Data Privacy
You have the right to have your personal information collected and used responsibly, as described in our Privacy Policy.
7. Right to Customer Support
You have the right to contact us through our customer support channels and receive timely assistance for product or order-related concerns.
8. Right to Policy Clarity
You have the right to clear and accessible policies for shipping, returns, privacy, and terms of use. If anything is unclear, please contact us before placing your order.