Privacy Policy

1. Information We Collect

• Account and contact details (such as your name, phone number, email address).
• Order and delivery details (such as shipping address, city/region, order notes).
• Purchase and transaction details (such as products ordered, order total, payment status, refund status).
• Customer support communications (messages, inquiries, complaint details, and related records).
• Technical and usage data (such as IP address, device/browser type, pages visited, session data, and performance logs).
• Cookie and tracking data used for site functionality, analytics, and (if enabled) marketing measurement.

2. How We Use Your Information

• To create and manage your account (if applicable).
• To process, confirm, and deliver your orders.
• To process payments, detect fraud, and maintain transaction security.
• To provide customer support, order updates, and service-related notifications.
• To improve our website, product offerings, performance, and user experience.
• To send promotional messages only when you opt in, and to honor your unsubscribe preferences.
• To comply with legal obligations and resolve disputes when necessary.

3. Sharing Your Data

We do not sell your personal data. We may share limited personal data with trusted service providers only when necessary to operate our business and provide our services. These may include payment providers, shipping and logistics partners, hosting/cloud providers, analytics tools, customer support tools, and other technical service providers. We may also disclose data when required by law or to protect our legal rights.

4. Payments and Security

Payments are processed through secure, authorized payment providers. We apply reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. Please note that no method of transmission or storage is 100% secure. If payment card data is entered through a third-party payment gateway, we typically do not store the full card number on our servers.

5. Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to keep the website functional, remember your preferences, analyze traffic and performance, and (if enabled) measure marketing effectiveness. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, providing support, meeting legal/accounting obligations, preventing fraud, and resolving disputes.

7. International Data Transfers

Some of our service providers may process data in countries other than your own. When this happens, we take reasonable steps to ensure appropriate safeguards are in place and that your data is handled securely and in accordance with this policy.

8. Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access to your personal data, correct inaccurate data, delete data, object to certain processing, or withdraw consent for marketing communications. You may also unsubscribe from promotional messages at any time. To make a request, please contact us through our Contact Us page (and ideally a dedicated privacy email).

9. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children without appropriate authorization where required by law. If you believe a child has provided personal data to us, please contact us so we can review and take appropriate action.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing personal information.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised 'Last updated' date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal data is handled, please contact us through our Contact Us page. [email protected]